Returns & Exchange
RETURNS AND EXCHANGE
Your trust in Value Electronics India is our utmost priority.
ALL products on Value are eligible for a free Replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.
Return Policy Abuse
We want all our customers to have a great experience with us at Value. In order for our 7 Day Easy Exchange Policy and 7 Day Replacement Guarantee to be sustainable and fair for all, we take Return and Exchange Policy abuse seriously.
We monitor customers who have placed multiple Return & Exchange requests with us. Even the ones who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.
We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
The return process usually takes 7-10 working days. In some cases there may be unforeseen delays where it could take longer. Here's a quick break up of the process and how much time each step of the process takes.
STEP 1: REGISTER A COMPLAINT & REQUEST A RETURN
If you receive a defective product that can be deemed as "Dead on Arrival (DOA)", you must immediately register a complaint with the respective brand. Our team shall be available to assist you through this process. You can raise a return request at by sending us an email on firstname.lastname@example.org After you have raised a return request, you will receive an acknowledgment email. A unique RET (Return) number will be assigned to your case for future reference.
STEP 2: APPROVAL BY MANUFACTURER
Once you've raised a return request, you should hear back from the manufacturer/authorized service center by the next working day. We may have a few questions and clarifications before we go ahead and approve your return request.
STEP 3: RETURN PICKUP
We will then arrange a pickup for your product. If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-5 working days. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you, so that you’re informed every step of the way.
STEP 5: RESOLUTION
Based on the inspection status and the reason for return, the manufacturer will approve your return request and then ship out a replacement or issue full store credit in your e-Value.in account and your return case will be closed.